Frequently Asked Questions
When does a consignment need to be accompanied by an invoice?
You will need an invoice for any consignment travelling to a NON EU Country that is non-documents.
What is a Commercial Invoice?
These are invoices travelling with goods that have been sold. They are used in exactly the same way as Pro Forma.
What is a Pro Forma invoice and when would I need to send this?
If the goods that are being shipped have already been paid for by the consignee prior to them being shipped, the consignor is required to provide a Pro Forma invoice. This shows the amount paid in order that the receiving authorities can appropriate duty and tax in line with the value and commodity code.
What is a Commodity Code?
Every product is assigned a commodity code by Customs & Excise. This code denotes the level of duty payable against the product to the receiving customs authorities. This code and therefore the level of duty may change from country to country and varies by product.
What is DDP?
DDP stands for Delivery Duty Paid. This is when any duties applicable to the shipment are billed back to the shipper.
Can I ship to a PO Box address?
Unfortunately we are unable to deliver to PO Box addresses within the UK; however this is our only option to certain international countries. As long as you have a contact name and valid telephone number for the receiver this is possible.
Can I arrange for a shipment to be collected from an alternative address and returned back to my location?
Quite simply, yes! Please either call or email the Customer Services Team at CourierIT who will be able to arrange this collection for you.