Services - Frequently Asked Questions

Frequently Asked Questions

  • When does a consignment need to be accompanied by an invoice?
    You will need an invoice for any consignment travelling to a NON EU Country that is non-documents.
  • What is a Commercial Invoice?
    These are invoices travelling with goods that have been sold. They are used in exactly the same way as Pro Forma.
  • What is a Pro Forma invoice and when would I need to send this?
    If the goods that are being shipped have already been paid for by the consignee prior to them being shipped, the consignor is required to provide a Pro Forma invoice. This shows the amount paid in order that the receiving authorities can appropriate duty and tax in line with the value and commodity code.
  • What is a Commodity Code?
    Every product is assigned a commodity code by Customs & Excise. This code denotes the level of duty payable against the product to the receiving customs authorities. This code and therefore the level of duty may change from country to country and varies by product.
  • What is DDP?
    DDP stands for Delivery Duty Paid. This is when any duties applicable to the shipment are billed back to the shipper.
  • Can I ship to a PO Box address?
    Unfortunately we are unable to deliver to PO Box addresses within the UK; however this is our only option to certain international countries. As long as you have a contact name and valid telephone number for the receiver this is possible.
  • Can I arrange for a shipment to be collected from an alternative address and returned back to my location?
    Quite simply, yes! Please either call or email the Customer Services Team at CourierIT who will be able to arrange this collection for you.

Secure Storage

As a contractor we promise to take care of all supply chain management, to make your shipments travel safe, fast and on time.

Other services

tailored logistics services


We have a wide experience in overland industry specific logistic solutions like pharmaceutical logistics, retail and automotive logistics by train or road.


We bring your goods safely to worldwide destinations with our great sea fright services. We offer LLC and FLC shipments that are fast and effective with no delays.


We provide full supply chain management package including cost effective and fast sea freight. You can also combine this package with other means of transportation.